Complaints

Our complaints process

Anyone can lodge a complaint with us to appeal the inclusion of a URL on our URL List service, the receipt of a Notice and Takedown (NTD) or make a more general complaint.

In 2020 we received 11 complaints regarding the inclusion of a URL on our URL List, and 2 for the receipt of a Notice and Takedown. Of these, 1 was confirmed as being a technical query rather than a complaint, and 1 was upheld.

With respect to the upheld complaint, our NTD was deemed appropriate to issue, however we acknowledged the complainant’s comments. The remaining 11 were not upheld.